YOUR SERVICE HAS NOT YET BEGUN AND YOU WOULD LIKE TO CANCEL IT
If you purchased the wrong service or you’ve just changed your mind and don't want to get your service before it starts, we will try to satisfy your needs or will make full refund. In case your order is in progress and you would like to cancel it, you are eligible for a partial refund.
Please keep in mind that appointed event time can be changed and slot reservation can be canceled only if you notify us about your will 3 hours before event start. If you miss your appointed event without notification, you won’t be granted another event and payment won’t be refunded for missed event. When we reserve a spot for you, a team of players/guild can no longer take another customer on this spot reserved for you and will be payed for this spot. If you have some force majeure situation, you can always share your account to our driver, so he can join your appointed event to get your order done.
SERVICE WAS NOT COMPLETED
Sometimes unexpected situations might happen. If there was any reason from our side why we couldn’t accomplish your order – there are few ways to solve the problem. We can offer you another service for a price not exceeding the one you have already paid (or with some extra from you). We can complete your service on a later date (if that is possible). If you choose another sevice which is cheaper than the one you’ve already paid for – we will refund you with the difference between those two prices. Or will refund 100% amount of money that you payed. Also note that if service was done for 50% for example and If there is any reason why you don’t want to finish your order you will get only the rest 50% compensation. If the service is completed for 100% any kind of compensation is impossible.
ACCEPTABLE TERMS FOR A REFUND OR CHANGE OF THE SERVICE
Upon ordering a service you agree that period for return or exchange of purchased services is 21 days starting from the date of payment.
If there are any questions regarding this refund policy, you may contact us using the information below.